Terms of Service
We require that you read these Terms of Service carefully before proceeding on this website to ensure you act in accordance with these requirements.
These Terms of Service are written by and the property of Tulle and Tweed Photography. Unauthorized reproduction of this document in part or in full is prohibited without written consent.
In cases where an additional agreement/contract is required (such as for commercial photography, wedding photography, etc.), that mutually signed and dated agreement will prevail as the active agreement between The Photographer and The Client and may take precedence over these Terms of Service.
Heather Stone, operating as Tulle & Tweed Photography may be referred to as “The Photographer”,“I”, “we”, “us”, throughout the website. In these Terms of Service, the term “The Photographer” will be used exclusively to refer to the abovementioned party.
Any person(s) who visit this site (including individuals, merchants, publishers, vendors, etc.), who express interest in or who purchase products or services from The Photographer, will herein be referred to as “The Client” for the purpose of these Terms of Service.
“Service” refers to any Client requested task of The Photographer, which may include but is not limited to photography, creative work, design, editing, printing, product creation, provision of industry specific information, vendor referral, etc.
The Client being “Booked” refers to the request of services and/or products from The Photographer on a specific date or time. Being Booked occurs when both parties mutually agree upon a date and service, and may or may not require a non-refundable retainer for services or prepayment amount.
“Image(s)” is defined as the photographic or digitally visual material, whether moving or static that has been created by The Photographer, his/her associates/contracted employees, or representatives. Pursuant to these Terms of Service, image(s) may also include digital negatives, film negatives, prints, digital files, or videos that have been created or stored by The Photographer.
This agreement exists between The Photographer and The Client, including their heirs, assignees, employees, affiliates and representatives. The Client agrees that they are legally authorized to enter into this agreement. If any legal reason exists why The Client cannot be bound by this agreement, they agree to notify The Photographer in writing before engaging the services of The Photographer. The Photographer’s relationship with The Client is that of an independent contractor.
Canadian Copyright Law/International Copyright Law
The Canadian Copyright Act and the Copyright Modernization Act grants ownership of the copyright of all images created to the creator of those images. The copyright of all images taken by The Photographer for any purpose remains with The Photographer. Copyright will never be transferred from The Photographer to The Client, however usage permissions may be granted (licensing).
Usage Rights/Licensing of Images
Images on this website or any of The Photographer’s social media platforms or advertising platforms are owned exclusively by Tulle & Tweed Photography. Download or reproduction of these images is prohibited without written consent.
The Client understands that they are not buying the image(s), but instead purchasing a license for usage of specific images created by The Photographer. Specific images are licensed by The Photographer for individual usage based on the service requested by The Client. Usage rights may vary depending on the type of service booked and paid for. This usage will be outlined in the quotation for services provided in writing.
Personal Usage: for those images released for personal usage, this allows The Client to print, reproduce, enlarge or share these images in a personal/non business related or commercial manner. Images may not be sold or published, and may not be given to third-party companies for usage. When shared online images must be credited to Tulle & Tweed Photography.
Business Usage/Commercial Usage: for those images released for business usage or commercial usage, images may be shared for that company’s individual promotional purposes in digital, print, advertisement, etc. but may not be sold to third-parties. Image credit should be given when used online or in print whenever it is reasonable to do so, crediting Tulle & Tweed Photography.
The Client understands that these rights granted are non-exclusive and non-transferable. Furthermore, images may never be used in a logo, trademark, etc. and may not be copyrighted by The Client. Metadata may also not be removed from any file that is owned by The Photographer.
The Photographer retains the right to use any photograph taken or delivered in The Agreement, without restriction as to changes or alterations, for business related usage. Quotes for services reflect this usage, and an exclusivity agreement may change the price of services.
Rates on this Website are subject to change without notice and are provided as a guideline only. Rates will be confirmed prior to booking.
Weddings will be quoted individually and payment terms will be outlined in The Wedding Photography Agreement provided upon booking. No wedding dates are secure until a non-refundable retainer has been received.
Payment of Invoice:
Payment for services must be made on or before the service date, and in some cases may require payment of a non-refundable retainer. No services will be performed until all payments are made. Services will be quoted at the current rates when they are requested. For services added on or after the initial service date, amounts for those services will be invoiced immediately and must be paid within 14 calendar days, or before images are delivered to The Client (whichever is earlier).
Acceptable forms of payment include cash, cheque, and bank transfer. If The Client resides in a country other than Canada, they may use the Pay Invoice option in their invoice.
For returned cheques, a $50 non-sufficient funds charge will be added to the invoice and due immediately. All payment and rates are quoted in Canadian Dollars.
Invoices for services, when available, can be accessed electronically by saving the initial Invoice email from The Photographer. In the case of smaller sessions, such as families/lifestyle/mini-sessions/etc. the email communication with quotation for services and final total will take the place of the invoice.
Canadian Federal GST (5%) will be applied to all invoices, on top of listed rates unless otherwise specified.
Booking minimums may apply to certain types of services, such as wedding/elopement/event photography services. Some services may be limited to certain days of the week. All services are subject to availability.
Gift certificates may be purchased for a specific type of service. Gift certificates are valid for 2 years from the date of purchase unless otherwise specified. Gift certificates hold no cash value, and can only be redeemed for the type of service in which they were purchased.
Promotional codes cannot be used in conjunction with any other offer unless otherwise specified. Promotional codes expire according to the specific code.
Description of Services & Responsibilities of The Photographer
The Photographer will perform the photographer services requested and quoted in writing at the rate agreed-upon in writing on a mutually agreeable chosen date.
The Photographer operates as an independent contractor. The Photographer agrees to hold a minimum of $1 million when performing contracted services and to cover any damages arising from its negligence or wilful misconduct in the carrying out of the services. The Photographer holds a license through the district in which The Photographer operates (Saanich, BC). Any subcontractors hired by The Photographer agree to hold their own liability insurance and hold their own contractual agreements with The Photographer, and report to The Photographer at all times.
If total image loss occurs before delivery for portrait, lifestyle, commercial, individual, boudoir, real-estate sessions, the photographer will offer to re-shoot at no additional cost to the client at a mutually agreed upon date. Loss for event or wedding photography will be bound by the Wedding Photography Agreement or Event Photography Agreement.
The Photographer’s total cumulative liability for all claims in relation to services rendered shall in no event exceed the feed actually paid by The Client.
All photographs, poses and props used in photographing The Client and his/her wedding events are used at the discretion of The Client. The Photographer cannot be held liable under any circumstances for any damages that occur to wedding attire or decorations due to props, lighting, sparklers, smoke bombs, etc. The Client agrees to research these risks prior to using any props
The Photographer is an inclusive photographer who works with clients of all faiths, ethnicities, genders, sexual orientation (LGBTQ+), and political beliefs. The Client recognizes that images from these inclusive groups may be shared online by The Photographer alongside images of The Client.
The Client agrees that upon booking The Photographer, The Photographer will be the sole and exclusive professional photographer retained for the services requested. The Client will take all necessary action to ensure The Photographer is not hindered in his/her abilities by other people, guests, vendors, videographers, or individuals to provide contracted services.
The client may not alter their images in any way, aside from a simple conversion to Black and White, or to crop the image for the purpose of framing/posting online. Editing the images after they have been delivered is prohibited without written consent. This includes but is not limited to application of filters, contrast or brightness adjustment, object removal, object additions.
The Photographer provides a base edit on all images to suit his/her artistic style and vision.This may include crop, brightness, colour adjustment, white balance, skin adjustments, etc. The Photographer does not include object removal or alter The Client’s appearance in a way that is not natural. Additional retouching may be purchased if desired at current rates at the time they are requested, on a per image basis.
Images will be delivered in a reasonable timeframe based on current workload and in the order the photos were taken. This timeframe can vary depending on the season and session type. As a general guideline, portrait sessions are delivered within 4-6 weeks at a maximum. Weddings are generally delivered within 16 weeks. Delivery times may be much sooner than this.
Images provided will be chosen based on The Photographer’s artistic opinion. Under no circumstances are digital negatives or raw files provided to The Client for review or delivery.
Image Specifications: Images will be delivered in JPEG format in most cases, in high resolution of 5000 pixels on the long edge in 300dpi/ppi.
Once images are delivered to The Client in digital form and downloaded by the client, or after gallery expiration if the images have not been downloaded, The Photographer is released from any liability for backup or storage of the images. Backup is the sole responsibility of The Client and The Photographer recommends backing up to a minimum of 2-3 different physical locations.
Requests for images after delivery will incur a $150+gst processing fee if the images are still available. Images cannot be guaranteed after delivery.
Responsibilities of The Client
The Client agrees that communication is key to any business relationship and agrees to provide adequate communication for The Photographer and his or her contracted employees to provide the above mentioned services. The Photographer cannot be held liable for lack of communication.
All photographic sessions will be conducted on property/areas where it is legally allowed. The Photographer reserves the right to change locations to abide by these restrictions. If The Client chooses to have their session on private property, they must get authorization from the owner of that property. They assume all liability when it comes to damages to that property, and assume all risk associated with the choice of that location.
Any fees associated with the use of private or commercial property is the responsibility of The Client.
The Client agrees to provide a workplace/environment that is safe and free of hazards for The Photographer and any sub-contractors. Safety issues may include but are not limited to weather, event code non-compliance, public health or safety order non-compliance, illegal drug usage, excessive alcohol consumption, physical conflict, verbal abuse, sexual harassment, etc. Should safety be at risk, The Photographer reserves the right to suspend services with immediate notice and refuse to carry out the services and/or vacate the premises. No refunds will be provided for services not rendered as a result of safety issues. Depending on the seriousness of the offence, legal action could occur at the cost of The Client.
Right to Refuse Service
The Photographer reserves the legal right to refuse services to anyone so long as it is not based on descrimination against a protected class. The Photographer may decline services due to not being the right personality fit for their business. Once an agreement has been signed and non-refundable retainer has been received, any refusal of service on the part of The Photographer or The Client will be considered a Cancellation and handled according to that agreement.
All requests for cancellation/reschedule must be received in writing. The date and time of the notices receipt by The Photographer will apply when determining the cancellation/reschedule policies. These policies are outlined below:
Client Cancellation/Reschedule (NO Non-Refundable Retainer Paid):
If The Client did not pay a non-refundable retainer and cancels the booking of services over 24 hours from the booking time/date, no penalties will apply. For cancellations within 24 hours, 50% of the final invoice total quoted to The Client will be invoiced as a late-cancellation fee and due within 14 days of the invoice date.
If The Client requests a reschedule of the booking of services over 24 hours from the booking time/date, The Photographer will attempt to find a mutually agreeable time frame for the rescheduled booking.If a mutually agreed upon date cannot be found, it will be considered a cancellation and cancellation policy for NO non-refundable retainer will apply.
Client Cancellation/Reschedule (Non-Refundable Retainer Paid):
If The Client paid a non-refundable retainer for services, and cancelled the booking of services for any reason, including those outside of their control, the non-refundable retainer will NOT be returned to The Client and the booking will be cancelled.
If The Client requests a reschedule of the booking of services over 24 hours from the booking time/date, The Photographer will attempt to find a mutually agreeable time frame for the rescheduled booking. The non-refundable retainer will then transfer one time to the new date. If a mutually agreed upon date cannot be found, it will be considered a cancellation and the cancellation policy for non-refundable retainers paid will apply.
At times, cancellation of services or reschedule may be necessary on the part of The Photographer. If The Photographer must cancel/reschedule at any time prior to services being rendered, he/she will notify The Client in writing. If a non-refundable retainer has been received from The Client, The Photographer will issue a refund for this retainer within 7 days of the booking. If no non-refundable retainer has been paid by The Client, the booking will simply be cancelled.
If The Photographer needs to reschedule the session for any reason, prior to services being rendered, he/she will notify The Client in writing. If a non-refundable retainer has been received from The Client, The Photographer will transfer the retainer to a new date for the booking, mutually agreed upon by The Client and The Photographer. If no non-refundable retainer has been paid by The Client, the booking may simply be rescheduled to a mutually agreed upon date. If a date cannot be found, the booking will be cancelled.
This agreement shall be governed by the laws of British Columbia. The District of Saanich or the courts of Victoria BC hold exclusive rights to adjudicate any and all claims that involve The Photographer.